American Carpet Wholesalers Customer Reviews

Customer reviews about American Carpet Wholesalers of Georgia provided by Google. A reason to smile? Maybe not yet. Although we have a great rating (almost twice as good as any other online flooring retailer), I personally do not think we can smile until it is perfect. Every staff member at ACWG is committed to making sure our orders are shipped timely, accurate, and damage free. Occasionally something falls thru the cracks and we drop the ball, but those instances are rare and every time we find those cracks, they are sealed. American Carpet Wholesalers has been online for about 10 years and 7 with the current employee structure. Our experience has taught us not to make excuses for our mistakes, but to admit to them and not to make them again. One day soon I hope to report our rating has reached 5 out of 5.

INC Magazine Recognition

For the second year in a row, INC magazine has recognized American Carpet Wholesalers of Georgia as one of the fastest growing companies in America. Last year we were number 4060 on a list of 5000 and this year we improved our market position by coming in at 3489 on the list.

With so many bankruptcies and company failures, how did we manage to not only stay on the list, but also improve our ranking. It is the attitude of our team members. They believe without question that our company is the best. It is our customers who have given us such great customer reviews and recommended our company to family and friends. It is offering a great value on name brand floors at a time when getting the most for your dollar is important. It is our suppliers who have continued to support us. It is all of these things and more that helps this company continue to thrive and outpace the competition.

Last year we were honored to be named to list. This year we are honored, humbled, and very thankful for the recognition. It would not be possible without great team members. Congratulations belong to them.

Don't Be Afraid of Customer Reviews

........... unless you have something to be afraid of.

A customer review system is the single most important way to improve any business. We love to know when we have fulfilled an order in such a way that the customer wants to tell the world. Be it good or bad. We have two separate independent review portals that give us a good barometer of what kind of shopping experience our customers had. On one, our satisfaction rating is 4.6 out of 5 ,and the other it is 4.8 out of 5. I will not be happy until they are both 5 out of 5.

I do not have time to respond to each and every one of them, but I do respond to negative feedback. Not to make excuses, but to make the customer believe we appreciate the feedback and to promise we will do better. We have kept those promises. Since our last negative feedback we have raised those scores from 4.3 out 5 and 4.5 out of 5 respectively. I am proud of my crew that is in charge of maintaining our customer relations. They are Monica Cunningham, LeAnda Seay, Shirin Rana, and Tammy Anderson.

Improving those scores was not just a simple matter of delivering the order on time. It involves staying in touch with the customer all thru the order process. Let them know if there will be any delays, what day to expect the delivery, and make them aware of what to expect and what to do in case there is a problem. One customer gave us a 4 out of 5 for one simple correctable reason. She got the order a day early than she anticipated, she saved a lot of money, the product was beautiful in her home, so what was the reason? We failed to notify her that the order was shipped and it caught her not prepared to receive the order. We acknowledged our shortcomings and promised to do better. She has since placed another order and this time we received a 5 out of 5 from her.

We are not a perfect company. Our team is made up of human beings, computers, and third party vendors and transportation companies. We do our best to keep orders from falling thru the cracks. But when one does, we try to identify the crack and seal it.

Sometimes it hurts the bottom line to do what is right. but as a service company, if we or any other company are not prepared or willing to service a customer's needs, there will soon not be any customers to service.